Lufthansa | Submit Air Cargo Claim

Submit Air Cargo Claim

What is your involvement in this claim? *
Shipper	Consignee	Forwarder	Insurance agent	Other

Contract of carriage information:

Shipper Name:

Consignee Name:

Master AirWayBill:*
-

Destination Airport:*
This field is required

Origin Airport:*
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AWB issue date:*

Nature of Goods:

House AWB Numbers

1st House AWB:

To add up to 9 house bills under this master use Add House AWB button for more lines.

Submit Claim Aspects			International Time Limit

Damage	Pieces	Kg	14 days from the AWB issuing date. To consignment whole or in part
Delay	Pieces	Kg	21 days from the receiving date. To complete consignment or part of it
Pilferage	Pieces	Kg	14 days from receiving consignment. To consignment whole or in part
Total Loss	Pieces	Kg	120 days from the AWB issuing date. Loss of whole consignment
Partial Loss	Pieces	Kg	14 days from receiving consignment. Loss of part of the consignment

Compensation Request

Final Claim amount:

Claim type:	Preliminary Formal
No documents required in this stage
Upload required documents in step 4

Formal Claim Information

Delivery date:

Cargo Insurance:

No Yes

Damage Repairable:

No Yes

Invoice Value:

Cost of Salvage:

Freight charges:

What Happened

Copy of Formal Claim Required Documents

Master AirwayBill House Airwaybill(s) Commercial Shipping Invoice Proof of Delivery Packing list / Weight Specification Station irregularity report Subrogation letter / waiver of rights for third parties

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Copy of Additional Documents

Preliminary Claim Pictures / Videos Local authority report Repair / Parts replacement bill Shipper's Letter of Instruction

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Submit to Lufthansa

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What is your involvement in this claim? *

Choose documents from your computer

(Hover your mouse on a field to reveal the Cancel Upload button.)

Choose documents from your computer

(Hover your mouse on a field to reveal the Cancel Upload button.)